Eternal Allure Return & Refund Policy

At Eternal Allure, we take pride in creating high-quality natural skin and hair care products made with intentional, natural ingredients. Due to the hygienic nature of our products, we do not accept returns or exchanges.

Damaged Orders

If your package arrives damaged, you must contact us within 48 hours of delivery to be considered for a replacement or store credit.

Please include:

• Your order number

• Clear photos of the damaged package and product(s)

• A brief description of the damage

Claims submitted after the 48-hour period will not be eligible for review.

Non-Refundable & Non-Returnable Items

We do not offer:

• Returns

• Exchanges

• Refunds for opened or used products

• Refunds due to personal preference or dissatisfaction

• Refunds for incorrect shipping addresses entered by the customer

Resolution Process

Once your claim is reviewed and approved, Eternal Allure may offer a replacement product or store credit at our discretion.

Contact

For damaged order inquiries, please contact:

• Eternal Allure

• Email: Eternalallureshop0@gmail.com

Thank you for supporting Eternal Allure and understanding our policy as a handcrafted natural skin and hair care brand.